Privacy Policy

Last updated: January 2025

Introduction

ERAIOS ("Enterprise Resources Artificial Intelligence Operating System") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit eraios.ai or engage with our platform and services.

Data We Collect

• Contact information submitted through demo request forms: name, email address, company name, job title, and phone number.
• Usage analytics: anonymized page view data collected via privacy-respecting tools.
• Technical logs: IP addresses and access logs retained for security monitoring and performance optimization (maximum 90 days).
• Communications: emails and messages you send to hello@eraios.ai.

How We Use Your Data

• To respond to demo requests and enterprise inquiries.
• To provide and improve our platform and services.
• To send relevant product updates where you have given consent.
• To comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data to third parties. Ever.

Data Retention

• Contact and inquiry data: retained for 24 months from last interaction.
• Deleted within 30 days of written deletion request sent to hello@eraios.ai.
• Enterprise customer data: governed by the applicable Enterprise Subscription Agreement and Data Processing Agreement.

Your Rights (GDPR and Applicable Law)

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict processing of your personal data.
• Receive your data in a portable format.

To exercise any of these rights, contact: hello@eraios.ai. We respond within 30 days of any verified request.

Data Processing Agreements

Enterprise customers may request a Data Processing Agreement (DPA) aligned with GDPR Article 28 requirements. Contact hello@eraios.ai to initiate.

Security

All personal data is protected with:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Access restricted to authorized ERAIOS personnel only
• Annual third-party security assessments

Cookies

We use only essential cookies required for site functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting core site functionality.

Contact and Data Controller

Data Controller: ERAIOS
Email: hello@eraios.ai
Website: https://eraios.ai
For data protection inquiries: hello@eraios.ai